SHIPPING

Standard Delivery: Orders are dispatched within 1-2 working days.  Most orders are sent via Royal Mail 1st Class post, however heavier or particularly expensive orders are sent via a courier (Parcelforce, DPD, TNT).  We do not use Hermies.  Most orders will arrive within 1-2 working days of dispatch.

Express Delivery (Next Day): Orders placed before 1PM Monday - Friday will be delivered next day (including Saturdays) via Parcelforce 24 or Royal Mail Next Day Guaranteed.  Orders placed after 1PM Friday will be dispatched the following Monday.

There are three delivery options.  They are:

Economy Delivery:  We use Royal Mail for most orders.  This is the most cost efficient shipping method, but a tracking number is not provided and delivery times vary from 10 - 35 working days.  Spain, Italy and Greece may take longer (in some cases up to 42 working days).

Standard Delivery: We use Royal Mail for most orders.  This is a standard tracked airmail service with delivery times of roughly 7-21 working days.  Spain, Italy and Greece may take longer (in some cases up to 28 working days).

Express Delivery:  We use a range of couriers to get your parcel to you as soon as possible.  We most frequently use FedEx, DPD and TNT.  Delivery times are usually 3-7 working days

** Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility.  You may check with your country’s customs office to determine if there will be additional costs.

There are three delivery options, they are:

Economy Delivery:  We use Royal Mail for most orders.  This is the most cost efficient shipping method, but a tracking number is not provided and delivery times vary from 14 - 42 working days.  We do not recommend this delivery option for urgent orders.

Standard Delivery: We use Royal Mail for most orders.  This is a standard tracked airmail service with delivery times of roughly 10-28 working days.

Express Delivery: We use a range of couriers to get your parcel to you as soon as possible.  We most frequently use FedEx, UPS and TNT.  Delivery times are usually 4-7 working days.

** Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility.  You may check with your country’s customs office to determine if there will be additional costs.

RETURNS

We are happy to accept returns.  If you wish to return an item, please use the "contact us" tab at the top of the page or email [email protected] and we will be happy to help.  Return requests must be made within 14 days of receipt of delivery.  Return delivery is to be paid by the customer and the amount refunded will not include the original postage costs.  In the event an item arrives broken or not as described, the customer will receive a full refund (including postage), plus the cost of returning their order.