COVID-19

UPDATE: We are open for business as usual, but please be aware that there are delays to postal services due to coronavirus.  The UK postal service is still operating, but UK delivery times may be longer than usual.

Similarly there are delays to postal services in many other countries, so it can be difficult to provide accurate international delivery estimates for orders sent via our economy service.  For urgent orders we highly recommend using an express service.

SHIPPING

Standard Delivery: Orders are dispatched within 1-2 working days.  Most orders are sent via Royal Mail 1st Class post, however heavier or particularly expensive orders are sent via a courier (Parcelforce, DPD, TNT).  We do not use Hermies.  Most orders will arrive within 1-3 working days, however recent Royal Mail delays have resulted in some parcels taking up to 14 days to arrive.  If you need an order urgently, we would highly recommend using our express service.

Express Delivery: Orders placed before 10AM Monday - Friday are dispatched same day via Parcelforce 24.  Orders placed after 10AM Friday will be dispatched the following Monday.

There are two delivery options.  They are:

Economy Delivery:  We use Royal Mail for most orders.  This is the most cost efficient shipping method, but a tracking number is not provided and delivery times vary from 7 - 18 working days (this has increased to up to 35 days in the past few weeks due to coronavirus related delays).  Spain, Itlay, Greece, Portugal and some Eastern European countries may take up to 28 days working days (this has increased to up to 42 days in the past few weeks due to coronavirus related delays).

Express Delivery:  We use a range of couriers to get your parcel to you as soon as possible.  We most frequently use Parcelforce, DPD and TNT.  Delivery times are usually 3-7 working days.

** Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility.  You may check with your country’s customs office to determine if there will be additional costs.

There are two delivery options, they are:

Economy Delivery:  We use Royal Mail for most orders.  This is the most cost efficient shipping method, but a tracking number is not provided and delivery times vary from 14 - 42 working days (this has increased to up to 56 days in the past few weeks due to coronavirus related delays).  We do not recommend this delivery option for urgent orders.

Express Delivery: We use a range of couriers to get your parcel to you as soon as possible.  We most frequently use FedEx, UPS and TNT.  Delivery times are usually 4-7 working days.

** Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility.  You may check with your country’s customs office to determine if there will be additional costs.

RETURNS

We are happy to accept returns.  If you wish to return an item, please use the "contact us" tab at the top of the page or email [email protected] and we will be happy to help.  Return requests must be made within 14 days of delivery.  Return delivery is to be paid by the customer and the amount refunded will not include the original postage costs.  In the event an item arrives broken or not as described, the customer will receive a full refund (including postage), plus the cost of returning their order.