Shipping & Returns OLD
UPDATE: We are open for business as usual, but please be aware that there are delays to postal services due to coronavirus. The UK postal service is still operating, but UK delivery times may be longer than usual. In addition, please be aware that our dispatch times may now be a little longer than usual due to limited opening hours at our local post office depot. Dispatch times are now extended to 1-3 working days.
Similarly there are delays to postal services in many other countries, so the international delivery estimates below are likely to be underestimates. We recommend checking the current state of your country's postal service before placing your order.
Also, as an additional reminder, if you're ordering from outside the UK and would like a tracking number with your order please opt for an 'express' delivery service. This express service has also been less affected by the coronavirus related delays. If you have any concerns, please don't hesitate to contact us.
All items are dispatched within 48 hours (usually within 24 hours, except on weekends and during busy periods). (Disptach times temporarily increased to 1-3 working days)
Delivery times for most items are as follows:
UK - 1-3 working days
Express Delivery (3 - 7 working days)
Standard Delivery (5 - 14 working days, up to 20 working days for Spain, Italy, Greece and some Eastern European countries)
REST OF THE WORLD
Express Delivery (4 - 8 working days) (Uses couriers such as FedEx, TNT, ParcelForce, DPD)
Standard Delivery (7 - 21 working days, up to 28 working days for Asia)
Customers should note that postage costs can be combined with any items purchased via our eBay store. For combined postage, please contact us via eBay before placing your orders (postage costs cannot be combined if either order has already been dispatched).
Our returns policy is the same for items ordered through our website or eBay. Items may be returned within 14 days of receipt, but must be returned in their original condition. To return an item, contact us via eBay (if you used eBay to make your purchase) or, alternatively, via this website's contact form.